The RM99 3-Day boarding promo includes a full three days of boarding for your pet at Ollie & Hana Jaya One outlet. This promotional offer ensures your pet enjoys our top-notch care and facilities.

RM99三夜寄宿促销包括在Ollie & Hana Jaya One门店为您的宠物提供完整的三夜寄宿服务。此促销优惠确保您的宠物享受我们一流的护理和设施。

To book now, follow these steps:
1) Fill out our online form.
2) Complete the payment process.
3) Our team will contact you to confirm the booking dates.

预订请按以下步骤操作：
1）填写我们的在线表格
2）完成支付过程
3）我们的团队会联系您确认预订日期

For stays longer than 3 nights, we charge an additional RM70 per day. This will be added to your total during the booking process.

如果寄宿超过3夜，我们将额外收取每天RM70的费用。这将在预订过程中加到您的总费用中。

Yes, you can. Our RM99 package offers the flexibility to book non-consecutive dates for the 3 nights of boarding, subject to availability. Simply communicate your preferred dates when our team gets in touch with you, and we will accommodate your request to the best of our ability.

可以的。我们的RM99套餐提供了预订3夜寄宿的非连续日期的灵活性，具体视房间情况而定。只需在我们的团队与您联系时告知您偏好的日期，我们将尽力满足您的需求。

If your preferred dates are not available, you have the option to retain the boarding as credit for future use. This credit remains valid for a period of 3 months from the date of purchase, giving you the flexibility to choose alternative dates that suit your schedule.

如果您想要的日期没有空位，您可以选择将寄宿服务作为未来使用的信用额度保留。此信用额度自购买之日起有效期为3个月，让您有灵活性选择符合您时间安排的其他日期。

You can pay for the RM99 3-Night boarding promo using our secure online payment system when you fill out the booking form. We accept various payment methods, including credit/debit cards and FPX online banking.

您可以在填写预订表格时，通过我们安全的在线支付系统支付RM99三夜寄宿促销费用。我们接受多种支付方式，包括信用卡/借记卡和FPX在线银行支付。

Yes, we have a cancellation policy in place. If you need to cancel your booking, please inform us at least 3 days in advance. Cancellations made after this period may be subject to a cancellation fee.

是的，我们有相应的取消政策。如果您需要取消预订，请至少提前3天通知我们。在此期限之后进行的取消可能需要支付取消费用。

The RM99 boarding promo is non-transferable and must be used by the pet owner who made the original purchase.

RM99寄宿促销是不可转让的，必须由最初购买的宠物主人使用。

Credits not used within the 3-month validity period will expire. We encourage you to book your dates as early as possible to ensure availability and to make the most of your promo.

在三个月有效期内未使用的信用额度将会过期。我们鼓励您尽早预订日期，以确保有空位并充分利用您的促销优惠。

Our trained staff provides personalised care, ensuring your pet's comfort, safety, and well-being. We offer a balance between exercise and rest, feeding according to your pet's usual schedule, and lots of love and attention.

我们训练有素的工作人员提供个性化照顾，确保您的宠物舒适、安全和健康。我们提供运动与休息之间的平衡，按照您宠物的常规时间表进行喂养，并给予大量的爱与关注。

We provide CCTV access to the rooms so you can watch your pet at any time for peace of mind. Additionally, our team will regularly update you with photos of your pet throughout their stay to ensure you're informed and can see how well they're doing.

我们提供客房的CCTV监控，以便您可以随时观看您的宠物，让您安心。此外，我们的团队将在您的宠物入住期间定期向您发送宠物的照片，确保您了解情况并可以看到它们的状况。

Yes, our facility is specifically tailored to accommodate medium to small breed pets. To ensure the safety and comfort of all our furry guests, we have set the following restrictions:
Weight Limit: Your pet should weigh below 20 kilograms.
Height Limit: Your pet should stand below 40 centimeters in height.
Temperament: We only board pets that are non-aggressive towards other dogs and humans to maintain a peaceful environment.
Vaccinations: All pets must be up-to-date on vaccinations to protect the well-being of all animals in our care.
Skin and Coat Health: Pets must have a healthy skin and coat.

Please note that these guidelines are in place to ensure the highest quality of care and a safe, enjoyable stay for all pets at our facility.

是的，我们的设施专门为中小型宠物设计。为了确保我们所有毛茸茸的客人的安全和舒适，我们设定了以下限制：
重量限制： 您的宠物体重应低于20公斤。
身高限制： 您的宠物站立时身高应低于40厘米。
性格要求： 我们只接受对其他狗和人类非攻击性的宠物，以维护一个和平的环境。
疫苗接种： 所有宠物必须疫苗接种到期，以保护我们所照顾的所有动物的健康。
皮肤和毛发健康： 宠物必须有健康的皮肤和毛发。

请注意，这些指南的设立是为了确保我们设施中所有宠物的最高质量的护理以及一个安全、愉快的住宿体验。

All purchases are non-refundable.
所有购买均不可退款。